Subscriber Management System

Automated Features

The RR Enterprises System is the most automated subscriber management system in the world.

Here are just a few of the automated features that will run without any operator intervention:


End of Day


End of Period Processing
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End of Day
- The daily end-of-day procedure is an automated routine that, first and foremost, ensures the safety and integrity of all your data.

It can be started manually, or your System can be set to start at a particular pre-set time. With the exception of approximately four minutes, the CSR’s can continue to use the System.

It begins by first checking system activity and then backing up all system data to tape or DVD RAM. After the backup is complete, the data is processed and multiple reports are produced.

Here are a few examples:

  • Weekly Service Calls
  • Cash Posting
  • Journal Voucher Posting
  • Charges
  • Disconnect Work Orders
  • Monthly Service Call Analysis
  • EFT Deposit File & Posting
  • Lockbox processing
  • Balancing of Accounts
  • Monthly Service Call Analysis
  • Create Invoices for Printing


End of Month


End of Period ProcessingEnd of Month – The monthly procedure is identical to the daily procedure, except that the backup volume used is from a monthly, not a daily cycle.

The following are some of the reports generated by the end of month procedure:

  • Summary of Monthly Rental Categories
  • Report of Cancelled Subscribers
  • Security Deposit Activity
  • Unit File Statistics
  • Disconnect Work Orders
  • PAY TV Statistics
  • Bulk Service Breakdown
  • Lockbox processing
  • Month to Date Change of Services
  • Monthly Account Analysis
  • Summary of Monthly Charges
  • Monthly Cash & Journal Voucher
  • Monthly Batch Control Log
  • Monthly Work Order Analysis
  • Monthly Past Due Report


Automated Processing of Pac’s


The RR System supports P.A.C. payers, those subscribers who wish to have their services paid for directly from their bank accounts, and have authorised the cable company to deduct an amount equal to their balance owed or just their monthly rental charge (depending on how the system is set up) from their bank account automatically.

On a particular day of the month (pre-determined by each company) a file of PAC withdrawals is created by the system and sent to your bank.  PAC subscribers accounts are credited for their next month’s charges only, or for their next month’s charges plus any outstanding balance depending on how your system is set up.

Posts Cash and Journal Vouchers


Posts Cash and Journal Vouchers – The cash and journal voucher input procedures are based on the standard accounting features of batching and batch totals. The System uses a sophisticated batch accounting method, which supports online input and has full editing capabilities.

The System allows multiple batches to be in use at any given time. This allows the user to enter cash, cheques, journal vouchers, or other types of payments any time during the day.

Payments and Journal Vouchers can be easily applied to the subscribers account directly from the Subscriber Inquiry screen. The Journal and Cash batches are automatically created by the CSR’s. A receipt will be automatically generated for every cash entry.

Batches that have been Cleared, (edited and corrected), are automatically processed during the end of day procedure, but can be done immediately if the user requests. As it is not necessary to clear a batch immediately after it has been input, the user can enter transactions in advance, if desired

Marketing Campaigns


Marketing Campaigns – The System completely controls the processing of subscribers who elect to receive cable or pay TV service as the result of a marketing campaign (promotion). It will support both fixed and variable length campaigns in whatever combinations are desired, and are flexible enough to handle virtually any offer one can dream up. No matter how complicated it might be, the System will automatically track and report on any campaign. It will automatically give any customer signing-up any current promo they qualify for, and the CSR does not have to remember or consult anything about the campaign, the System does it for them automatically!

Charging


Charging – Unlike any other system in the world, with the RR System charging is a completely different function than invoicing. Charging is what the subscriber is charged for their services for the month, while invoicing is the physical piece of paper that is sent to the subscriber. Charging is the basis of all accounting reports.

Invoicing


Invoicing – The invoicing run will initialize automatically, without the need of any operator intervention.

The System allows the Company to invoice either for the current month, advance billing and/or early invoicing. The System will decide if an Invoice is required based upon the Subscriber’s new balance. The System invoices any subscriber who has a debit balance after adding the current month’s rental charges.

The System supports multiple cycle billing, as many as 31 cycles. All subs can be automatically placed in any applicable billing option; it uses either the first of the month, or the day of the month that the subscriber first came on to the System.

The System supports invoicing on a monthly, bimonthly, quarterly, semi-annual, or annual basis, as desired by the Subscriber.

Letter Writing


Letter Writing – Another feature of the RR System is the Letters Program. With this feature you can create a number of different types of letters to be sent to subscribers. Based on user defined parameters, automatic generation of Final Notice, Past Due, Final Disconnect, Move Letter, Friendly Reminder, Welcome to New Subscribers are just a few of the letters available.

TV Statistics


TV Statistics – The System, upon completion of a work order, automatically records all changes of service to accurately reflect the number of days to charge for each service.

If the service is a pay service, then it records those costs also. The System automatically calculates the liability to the program supplier. The operator prints off the required reports and sends them off to the pay networks involved.

Reports


Reports – All day to day work on the System is done on-line with immediate updates.

Reports are formatted by RR Enterprises, yet the user has the option of selecting the criteria that may be used in the presentation.There is a multitude of reports on demand such as accounting reports, technical, marketing, sales, statistics, subscriber listing, unit listings, etc

The end of day reports run automatically and will support your accounting performance and will also include control reports. The system will inform you if data were manipulated or entered incorrectly; i.e. two work orders at one unit, the write off amount was either added or removed to sub update, payments received on collection accounts, final notice removals.

Your end of month reports will confirm accounting entries, technical performance, campaign statistics, standards, sales, network dues, and much more.

There are literally hundreds of reports available with our system. The RR Enterprises Subscriber Management System has the capability to run reports directly from the menus. We have structured our reports either to retract information from the subscriber database or the unit database. We also give the opportunity to produce reports from the Work Order and Service Call menus. Quite a few of the current reports that are available for selection are also run as part of either your End of Day and/or End of Month.

There is a multitude of options as to how to extract or subset the information desired. You have the ability to create, sort and print reports as per the selection criteria entered by the user.

Electronic Funds Transfers


Electronic Funds Transfer – Each month the System will generate the necessary credit transactions for EFT’s. We will customise these files to the specific file format, layout and media requirements of your corporate bank. The System allows you to transfer your EFT bank data to personal computer diskettes or to send it directly to the bank via modem. Direct bank payments can be uploaded to the AS/400 and a cash batch will automatically be created.

Late Charges


Late Charges – Late charges will be applied at time of final notice invoice generation. The System will automatically increase the subscriber balance by an amount previously established in the user-defined parameters.

Late charges may also be defined by System, Division and Community. Each one may be identical and/or specific to the level.

Reports are available on subscribers that have paid their balances or partial balance, after a late charge had been applied to the account, within user defined days after the issuing of the invoice.

Scheduling of Work Orders


Scheduling of Work Orders – The creation of a work order is done online interactively while the customer is on the phone. When the CSR selects the command key to create a work order, the System will automatically determine whether this is a new subscriber, new unit, disconnect, reconnect or change of service. When confirmed, the System will display the work order screen with the subscriber’s current services, and all available services at that location.

The CSR then enters the desired service and the System will calculate the monthly rental, prorations, installation charges, security deposit (if applicable), the amount to be collected from the subscriber and determine the next available appointment when there is sufficient time for the work to be performed. If the customer changes his mind, the CSR simply makes the changes on screen, and the system will recalculate the charges and appointment time. The CSR can – based on their security level, override installation charges if desired. The System allows the work order to be modified prior to being completed.

All personnel on the System can immediately access all work orders, even work orders which have just been created. This eliminates the need to telephone or manually send a written work order from customer service to your service personnel.

Automatic faxing of Work Orders


Automatic faxing of Work Orders – The System can automatically fax all work orders to remote technicians, either immediately, or in a daily batch.

Interfacing with your General Ledger


Interfacing with your General Ledger – The RR Enterprises Subscriber Management System also has the capability of downloading data to other General Ledger and Accounts Payable packages, provided the receiving packages have import capability and the data file specification can be ascertained.

Inventory


Inventory – The System automatically tracks all serialised inventory items such as decoders and descramblers using Customer-defined status codes. Unlimited Inventory Notes can be entered about any item. The System will keep track of items at the subscriber’s unit, in repair, inventory, office, or in the technicians’ trucks, and will even track stolen or lost inventory. The user can remove items from the System and add or exchange subscriber inventory as necessary. The initial inventory data can be entered several ways, including via bar codes. The System can also update multiple boxes simultaneously.

Among other things, this system permits the use of the unique RR Inventory Locking Method to prevent unauthorised reception of services.

Collections Module


Collections Module – This module provides a method of tracking subscriber information as subscribers are put into collection. It automatically sends information to selected collection agencies, monitors collection activities and updates collection agencies with subsequent subscriber information, i.e. payments made, inventory items returned etc.