RR VoIP Telephony Module


RR VoIP Telephony Module


RR VoIP Telephony Module

The RR VoIP Telephony module is a comprehensive set of programs that will enable you to enter all the pertinent information required from subscribers to provision the telephone number.

At the time of work order creation you will be able to enter all necessary information for the following items:

    • Control Information
    • Surcharge and fees
    • Features
    • Directory Assistance/Directory Listings
    • LIDB/CNAM (Line Information Database/ Caller Name) for third party provider
    • ILEC information for Ported telephone numbers
    • E911 information
    • PIC (Primary Interexchange Carrier) Information
    • Toll Restrictions
    • Account Code Maintenance (Billing code information)

 

CDRs

      The RR VoIP Telephony module provides usage sensitive billing capability with full Call Detail Records (CDRs). Providers have the option of having the CDRs printed with the invoice or to provide subscribers a portal where the CDRs can be displayed.

The RR VoIP Telephony module accommodates granular Call Detail Billing for Long Distance calls and Operator Assistance calls. The System provides cable operators the flexibility to consider charging for long distance calls on a call-by-call basis. While certainly possible there is no requirement to offer a LD included pricing model. With the RR System cable operators can take full advantage of their total telephone revenue potential.

VoIP or Circuit-switched Telephony
Our customers have the ability to offer telephony services either through a third-party VoIP provider or from a customer’s own internal circuit-based switch, although as yet we do not have the code written to communicate directly to the switch. Here are the comments of two customers offering circuit-based telephony services.

“In today’s highly competitive environment, businesses that offer voice, video and data services are focused on systems that maximize customer relationships.  RR Enterprises has designed and delivered the telephony elements that support our business with a truly convergent billing, customer care, inventory and revenue management system.  RR Enterprises’ comprehensive, integrated platform meets our unique requirements as a circuit-based Telephony service provider as well as our planned launch of VOIP services.”
Debra Schmidt
Director of Telephone Services
Sunflower Broadband

“RR Enterprises pursued delivery of core telephony capabilities through identification of operational requirements, a design integrating new and enhanced functionality, development that delivered an effective application, and cooperative user testing and implementation that allows a smooth integration into current operations.” 
Michael J. Roth
Director – Billing & Carrier Management
Buckeye Telesystem, Inc.

In April, 2005 Mountain Cablevision of Hamilton, Ontario, Canada launched VoIP Telephony service to their subscribers, utilizing the RR Enterprises’ VoIP Telephony module. Here is what Pat Kiely, Director of Business Operations, had to say about our VoIP Telephony installation.

“In record time, RR has helped Mountain get to market with a residential voice business.  We are already fully provisioning customers for telephone with full functionality including elements like telephone number management, E911, and DA/DL file management.  With RR Enterprise’s billing solutions, our systems are completely automated and fully integrated with our core businesses.

When we made the decision to take our business forward and offer competitive local telephone to our cable customer base, it was clear from the outset we needed to find an elegant and integrated billing and data management system.  Once again, RR Enterprises has met and exceeded our expectations”.

VoIP Telephony Interfaces

MTS Allstream
Mountain’s VoIP service is a fully integrated offering that provides end-to-end, electronic provisioning, customer care and billing. The RR Enterprises’ subscriber management system communicates directly with MTS Allstream’s Network Resident IP Telephony service, Mountain’s VoIP provider, allowing for real-time order entry and confirmation, automated order tracking and a powerful suite of bundling tools for promotional pricing and bill presentation.

MTS Allstream is a leading communication solutions provider with a world-class portfolio of Connectivity, Infrastructure Management and IT Services. Serving North American businesses, Allstream is a division of MTS Allstream Inc., Canada’s third largest communications provider with 7,000 dedicated employees focused on delivering outstanding value to its customers.

Sprint
We also offer an interface to Sprint’s VoIP offering. Massillon Cable TV in Massillon, Ohio has been offering VoIP Telephony services in conjunction with Sprint’s VoIP product and the RR VoIP module since April 2006.

The design of our VoIP module insures that we will interface to any VoIP provider the cable company may choose.

Here is what Massillon’s President, Bob Gessner, had to say about our telephony interface to Sprint.

“It is very important for us to have one subscriber management system that handles all our video, data and voice products. We have relied on RR Enterprises to serve our customers with all types of sophisticated cable and Internet products for many years. When we decided to offer phone service, we naturally trusted RR Enterprises to create a seamless interface between RR’s Subscriber Management System and Sprint’s VoIP backend, providing our Customer Service Representatives a single view of all available services to the subscriber, whether voice, video or data.  That’s what we needed.  That’s what RR delivered.”


Customer Contact


The RR Enterprises VoIP Telephony module includes the following:

Customer Contact - Provides a single, completely integrated view of the customer, with all products or services, including voice, video and data, available within their community. The CSR can easily view all related orders and data for a given customer. The CSR can easily and quickly modify customer data, view current services, view current and past orders, view current and past billing records, and view payment history.

Functionalities include: Can-we-Serve Validation, Third Party Verification hand-off or Recording for Local/LD Selection Process, Credit Scoring/Verification Interface for Services/Plans, Telephone Number Display/Account link from Caller ID, LOA for Porting from current PIC-LOA.


Order Entry


The RR Enterprises VoIP Telephony module includes the following:

Order Entry - The CSR simply creates a Work Order to establish, change, update, or remove service for a customer. This includes collecting data (e.g. customer information, E911, DA/DL) as needed to provision the order and charge the customer’s account.

Functionalities include: MSAG Address Validation, Class/Grade of Service, Telephone Number Administration – Native, Telephone Number Assignment – Ported, Directory Listing Information, LIDB – Line Screening Information, CNAM Information, E-911 Information, Life-line/Support Programs, and LD Carrier Selection.


Products/Packages/Bundles


The RR Enterprises VoIP Telephony module includes the following:

Products/Packages/Bundles - Creating a database consisting of all telephony based products offered by the cable company to their customers and maps those products to the specific features available on the network elements. Automatically applies any discounts established for any variety of packages or services selected.

Functionalities include: Local Services, CLASS Services, Voice Mail/etc., End User Federal Services, Local Service Packages, Local Service Bundles- ISP/Cable/Wireless/etc., Bundle Allocations/Discount Distribution, Local Usage Plans, Long Distance Plans, Toll Free Plans, Travel Card Plans, Directory Assistance Charges, Operator/Assistance Charges, Pay-Phone Compensation, Truth-in-Billing Compliance, Payment Application, Tax/Surcharge Application, Long Distance Print Suppression and Selective Call Blocking (900, etc.).


Trouble Management


The RR Enterprises VoIP Telephony module includes the following:

Trouble Management - The ability to enter trouble tickets to track network, schedule technicians, determine status on troubles, and resolution of the troubles.

Functionalities include: Assign Report by Service Type, Identify Trouble by Telephone Number, Identify Trouble by LEC Circuit Number, Identify Trouble by IXC Circuit Number, Identify Trouble by Name/IP Address, Track/Age Reports by Service Type, Trouble Reporting, IXC Trouble Reporting, Auto-Escalate by Service Type and Auto-Close/Generate Out-of-Service Credits.


Order Fulfillment


The RR Enterprises VoIP Telephony module includes the following:

Order Fulfillment - Creating and maintaining steps or status codes to track the service order from initial entry to order completion. The workflow will place the order in certain status dependent upon its current place in the order process and may trigger work events that prompt actions against the service order.

Functionalities include: Order Task/Work Group Identification, Task Due Date/Resource Scheduling, and Work Order Generation/Distribution by Task/Work Group, Task Due Date Tracking/Reporting/Escalation, Task Completion/Notification To Order Entry, and Supplemental Services at Installation to Order Entry.