RR Enterprises Ltd. Signs Long Term Contract with NPG Cable, Arizona

NPG Cable to convert 85,000 Subscribers to RR Enterprises Subscriber Management & Billing System

Acton, Ontario, Canada, November 8, 2000: RR Enterprises Ltd. announced today it has signed a long-term contract with NPG Cable, Inc. of Arizona to install the RR Enterprises Subscriber Management & Billing System in ten NPG Cable systems throughout Arizona and California, including NPG Cable’s new, state of the art call center in Phoenix, Arizona. NPG Cable provides cable television services to approximately 85,000 subscribers in the West.

Commenting on the agreement, Kevin Dekker, Regional Manager of NPG Cable, said, “We investigated several sources for a customer care and billing system that could seamlessly integrate all of our systems in Arizona and California with our new call center in Phoenix. The RR Systems functionality, flexibility, and user friendliness, plus the personal attention they give their customers, were the deciding factors in choosing RR Enterprises. Their significant experience in call center environments and their existing interfaces to Qualcomm and HITS, made it an easy decision to contract with RR Enterprises.”

“NPG Cable is an aggressive and growth oriented MSO. Our comprehensive software system is ideally suited for a company such as NPG Cable, and we are very happy to have been chosen as their subscriber management and billing vendor”, stated Raymond Reichert, President of RR Enterprises Ltd. “Our Subscriber Management System is the perfect solution for NPG’s new call center environment. Our unique software architecture will result in fast and efficient customer service. As well, their remote offices will all connect to the call center via the Internet, giving real-time access to all the many features of our system, while significantly reducing their telecommunication costs.”

The RR Enterprises Subscriber Management Software provides a total subscriber management and billing system for the Cable, MMDS, DBS and Internet industry. The RR System has many unique features. The unique software architecture allows a Customer Service Representative to answer any question from a subscriber about their account with, at most, one click of a mouse. It is the only subscriber management system in the world with three, relational and parallel databases; one each for the subscriber, the unit and serialized inventory items, with unlimited history retention for each. The degree of automated features is unsurpassed in the industry, consequently, there is no need for a dedicated MIS person to oversee the operation.

About NPG Cable, Inc.
NPG Cable, Inc. is a subsidiary of News-Press & Gazette Company, which operates cable systems in Arizona, California and Missouri, serving 115,000 subscribers. The corporate office is located in St. Joseph, Missouri.

In addition to the cable television and Internet services they provide, News Press & Gazette is the major newspaper publisher in St. Joseph, Missouri, and has broadcast television holdings in California and Texas.

About RR Enterprises Ltd.
RR Enterprises is a leading subscriber management and billing solution for Video, Internet and Telephony providers. Our worldwide customer base enjoys a truly functional system that is highly automated, extremely user friendly, flexible and cost effective. Our System is operating in numerous locations throughout Canada, the United States and internationally in Brazil, Colombia, the Czech Republic, Israel, Portugal, and Trinidad & Tobago. The system is presently available in eight languages, new languages are easily added in about six weeks.

On October 26th, 2011, posted in: 2000, Press Release by
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